SHIPPING & RETURNS

  1. Shipping costs

The shipping costs are indicated during the checkout in the shopping cart. The rates for the Netherlands and Belgium can be found below. For shipping costs to other countries, please contact the seller for the correct shipping costs so that we can inform you with the correct shipping costs.

 

  1. Netherlands

Free shipping in the Netherlands and Belgium on orders over €100. For an order below this amount you pay 6,50 for home delivery. Pick up in Maasmechelen is free.

 

  1. Belgium

Free shipping in the Netherlands and Belgium on orders over €100. For an order below this amount you pay €5,70 for home delivery and €4,70 at a collection point or parcel machine. Pick up in Maasmechelen is free.

 

  1. Delivery

    1. Lovely Little Lyna delivers worldwide.

    2. The seller attempts to deliver the products as soon as possible. We try to send the packages within 1-5 working days.

    3. The seller shall use its reasonable endeavor’s to meet any date agreed for delivery.

    4. Delivery of the goods shall be made to the buyer’s address specified in the order and the buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.

    5. If the buyer has provided an incorrect delivery address, this is the responsibility of the buyer himself. This can give rise to additional costs.

    6. The prices always exclude shipping costs. Shipping costs are clearly indicated separately at the checkout. For shipping costs to other countries, please contact the seller for the correct shipping costs so that they can inform you with the correct shipping costs.

    7. The stated delivery time is not binding, but are merely given as an indication. No delay in delivery can give rise to cancel the purchase or payment of damages in favor of the buyer, except in the case of intentional delay.

    8. The seller checks the items before they send them and ensure a qualitative and sturdy packaging. Never accept packages that are clearly damaged during transport and check your shipment immediately upon receipt. If you nevertheless find damage to the items you ordered, we ask you to inform us immediately, and if possible e also ask us to email us a photo of the damaged package/item(s). Never discard the postal package until you have determined that your shipment is in a good condition and never return a package that has already been received without contacting us in advance. If you want to return or exchange a package, follow the steps stated in clause 9.

 

  1. Right of withdrawal

The buyer has the right to inform the seller by mail (info@lovelylittlelyna.com) that she will cancel the purchase, without giving any reason or without paying a fine within 14 calendar days from the day following the delivery of the goods. If you wish to make use of this option, you must return the goods at your own risk and costs.

 

  1. Return & exchange

    1. The buyer may cancel the order for any reason within 14 calendar days from the day that follows the delivery.

    2. Any payments made by the buyer shall be refunded in full within 14 calendar days.

    3. Sale items, pre-ordered items and personalized items are non-refundable and cannot be exchanged.

    4. If the order qualifies for free delivery but full order is returned, unless faulty, the refund will be less the original delivery costs.

    5. The buyer is responsible for the goods until it reaches the seller. We suggest you to you to use a secure delivery method (with track and trace).

    6. Returned goods should be unused and unworn and must be returned with tags attached, in original packaging & in a re-saleable condition.

    7. If you would like to return or exchange goods please notify the seller by email at info@lovelylittlelyna.com within 14 days from the day that follows the delivery and notify a request for return. If the seller approves this request, she will give you the necessary instructions for the return by email. You can follow the steps below:

 

Step 1: Notify the seller

Inform the seller email (info@lovelylittlelyna.com) within 14 days after receiving the goods. State clearly which goods of your order it concerns and the reason for your return. They will let you know something as soon as possible about your return request.

 

Step 2: Pack and label carefully

To guarantee your refund, the goods must be undamaged, unused and unworn with tags attached, in original packaging & in a re-saleable condition to be returned. Make sure that you pack carefully in it’s original packaging or in a sturdy box that you close tightly. Provide the shipment with the label that you had to print and stick this label clearly visible on the box.

 

Step 3: Bring to a mail point

The costs for return shipment are always borne by the buyer. For the Netherlands €6,50 and for Belgium €5,70. Only if the reason for return lies with us because we sent you an incorrect or damaged goods, return costs are payed the seller.

If you return the product(s) to Maasmechelen, there are also no additional costs involved.

 

Step 4: Send the seller the tracking number of your returned package within 48 hours after you send the package.

 

Step 5: Refund

After receiving and checking the goods, the buyer’s money will be refund.

Please allow 14 working days for a refund to be processed. In reality it usually happens faster.